At Mind Company, we are committed to providing quality mental health services and ensuring a positive experience for all our users. However, if you are unsatisfied with our services or need to request a refund, please read the following policy carefully.
The INR 200 discovery session fee is non-refundable, as it covers the cost of evaluating the client’s needs and assigning the appropriate mental health professional.
In rare situations, such as health emergencies or significant service disruptions, we may consider refunds outside the normal refund window. These situations will be reviewed individually, and refunds, if granted, will be at the discretion of Mind Company.
To request a refund, please contact us at:
Please include your full name, contact details, and the reason for your refund request. We aim to process all refund requests within 10 business days of receipt.
If approved, refunds will be processed to the original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary based on your bank or payment provider.
Once services (such as counseling sessions or courses) are fully delivered, no refunds will be issued.
